- Introduction
Thank you for choosing Stylistgriptweez. This Refund & Returns Policy explains the clear conditions, timeframes, and procedures for refunds, returns, and replacement requests for physical product purchases made through our official website:
Website: www.stylistgriptweez.com
Stylistgriptweez manages customer service, order processing, and return coordination directly through its own internal business operations.
- Business Information
Brand & Business Name: Stylistgriptweez
Email: eyebrow@stylistgriptweez.com
Telephone: +52 55 7392 6481
Business Address: Calle Reforma 245, Colonia Juárez, Cuauhtémoc, Ciudad de México, C.P. 06600, México
- Payment Methods
Stylistgriptweez accepts secure payment methods displayed during checkout, including:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
supported electronic wallet payment methods.
All payments are processed securely through the encrypted checkout process provided on our website.
- Order Processing and Delivery Information
Order Processing Time: Orders are processed, verified, and dispatched within 1–3 working days.
Tracking Updates: After dispatch, customers receive automated tracking information through the email address provided during checkout.
Shipping Partners: Stylistgriptweez works with recognized international shipping services, including DHL, FedEx, and UPS Priority where available.
Estimated Delivery Timeframe: 5–9 working days
If an order exceeds the standard delivery timeframe, customers should contact Stylistgriptweez promptly at eyebrow@stylistgriptweez.com. We will communicate with the relevant carrier to investigate the circumstances and work toward a rapid resolution (such as a replacement or full refund where verified). We kindly request that customers contact our support team prior to initiating any bank chargeback disputes.
- European Union and United Kingdom Right of Withdrawal
For eligible consumers located in applicable European jurisdictions, consumers possess a statutory right to withdraw from a purchase within:
14 days from the date of receiving the goods
This right allows eligible consumers to request a return without providing a specific reason, provided the items are unused and in their original packaging. Customers wishing to exercise this right should contact our team by email:
Email: eyebrow@stylistgriptweez.com
The request must include relevant order information (such as order number and purchase name). After receiving a valid withdrawal request, Stylistgriptweez will provide instructions regarding the return procedure.
- Returns Address and Shipping Costs
For authorized returns, items must be sent to our official return processing address:
Return Address: Calle Reforma 245, Colonia Juárez, Cuauhtémoc, Ciudad de México, C.P. 06600, México
Important Note on Return Shipping Costs: Customers are responsible for the direct shipping costs associated with returning non-defective items. Customers must contact Stylistgriptweez before sending any return so that the return authorization can be properly arranged and logged.
- Damaged, Defective, or Incorrect Items
If a customer receives an item that arrives damaged, defective, or incorrect, the customer should contact Stylistgriptweez by email immediately after receiving the order. To expedite assistance, please provide:
your order information and number;
clear photographs showing the condition of the item.
After reviewing the submitted information, Stylistgriptweez will handle the request in accordance with consumer protection standards. For verified cases, Stylistgriptweez may provide an appropriate refund or replacement arrangement without requiring the damaged item to be physically returned.
- Refund Processing
When a refund is approved and authorized by Stylistgriptweez:
Refunds will be processed strictly through the original payment method used for the initial purchase.
Refund processing times may vary depending on the payment provider and financial institution (typically reflecting within several business days after processing).
Supported payment methods include Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported electronic wallets.
- United States and International Customer Requests
Customers located in the United States and other regions may contact Stylistgriptweez regarding return or refund requests. Requests will be reviewed fairly based on order circumstances, applicable consumer requirements, and the information provided by the customer. Customers should contact us promptly after identifying any issue. - Customer Contact
For any refund, return, or order-related enquiries, please contact Stylistgriptweez formally at:
Stylistgriptweez
Email: eyebrow@stylistgriptweez.com
Telephone: +52 55 7392 6481
Address: Calle Reforma 245, Colonia Juárez, Cuauhtémoc, Ciudad de México, C.P. 06600, México
- Updates to This Policy
Stylistgriptweez may update this Refund & Returns Policy when operational practices, fulfillment workflows, or applicable legal requirements evolve. Any updated version will be published on this page with a revised effective date.